Questions, answered.

Small and mid-sized businesses, farms, clinics, shops, non-profits and households across Huron County — and remote clients anywhere in Canada.

Our office is at 2-28A Hamilton St E, Goderich, ON. We provide on-site service throughout Huron County and remote support Canada-wide.

Monday – Saturday, 9 am – 6 pm. After-hours emergency support available — managed-plan clients get priority.

No. Most work is one-off or prepaid. Managed IT plans are month-to-month after onboarding.

Requests are triaged as soon as they arrive. Most issues get a response within the hour during business hours and are fixed the same day.

Yes — most software, email, account and printer problems can be solved remotely with a secure, one-time connection you approve.

Yes. Windows, macOS, Linux, ChromeOS, iPhone, iPad and Android are all supported.

Absolutely. We regularly coordinate with ISPs, software vendors and in-house staff, and can take over support entirely if you prefer.

Many repairs are done within one to two business days. Parts that need ordering usually add a few days — your quote includes an estimate.

Yes — new, refurbished and custom-built computers, servers and networking gear, set up and ready to use.

We can transfer your files, then securely wipe and recycle the old device through certified e-waste channels.

Only what's needed to do the job. We follow strict confidentiality practices and handle personal information in line with Canadian privacy law (PIPEDA).

Yes. We help businesses meet insurer requirements like MFA, backups and endpoint protection, and complete the paperwork with you.

Disconnect the affected device from the internet, don't pay any ransom, and contact us right away. Use the contact form and choose ‘As soon as possible’, or email us directly.